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Hi, I got some problem with join a multiplayer game

As title, in these months, some time I spent couples hours to join a game,
but I couldn't, and the system would automatically to start a new game for me,
but It even worse, because there were always only 1 or 2 player in it,
It never kick off the game.

I have wrote a mail to EA customer service,
their feedback is let me come to the forum to ask help from other players.
(Is this a normal way for game customer service to answer the problem??)

So, could any one kindly give me some suggestions?
(I am in Taiwan, the default server seems to be Hong Kong ,
the pin is around 35ms, If I change to Japan is around 45ms)

Thanks a lot!
and may the force be with you.

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