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Can't find games

Since July there has been a major problem for a lot of users getting into games other than GA and one of the Hero games.
It's reached 20 pages in the technical forum, but none of the suggested fixes solves the problem.
Every month many of us sit and wait for an update hoping that it is fixed, but to no avail.
There is no info, questions or help provided by the developers.
It's a serious issue.
It doesn't seem to be related to the ping issue (we were told it was) and changing the server doesn't fix it.

We need help!
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