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Deluxe Edition - Didn't get the content

So I pre-ordered the game through amazon, and the day it came out on the 14th, I asked my dad to download it early while I was at school. He downloaded it onto his account, so now I don't have the deluxe edition bonuses I paid an extra 20 dollars for. I tried contacting microsoft, and they couldn't help, and gave me EA's number, and the line said this is only for cookies issues. So, I have no deluxe content on my account and every time I want to play I have to sign in to my dad's account, which I'm fine with. I just want my darn bonuses. Any way to give me the crates?

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